Terms and Conditions

The legal (boring) stuff... Queue the guy that speaks really fast on infomercials...

These Terms & Conditions apply to services provided under the Life Without Laundry name by the applicable Life Without Laundry operating entity in your service area (collectively, “Life Without Laundry,” “LWL,” “we,” “us,” or “our”).

You have clothes that need to get cleaned, and it is our goal to get the job done with the utmost care, quality, and expedience. By creating an account, submitting an order, or otherwise using Life Without Laundry services, you agree to these Terms & Conditions.

Life Without Laundry reserves the right to modify these Terms & Conditions at any time. Updated Terms will be posted on our website and will apply to orders submitted after the updated Terms become effective, except where applicable law requires otherwise. It is the customer’s responsibility to review the Terms applicable when placing an order.

PRICING, WEIGHT & FINAL BILLING

Wash / Dry / Fold service has a 15 lb minimum and is billed at the current per-pound rate listed on our website, together with the processing fee and any other charges disclosed during checkout. Because we do not know the final weight of a laundry order before it is received and processed, the initial Wash / Dry / Fold payment covers the 15 lb minimum. After processing, the laundry is weighed and any weight above the prepaid minimum is billed at the same applicable per-pound rate.

Weights used for billing are determined at the processing facility. In the absence of a clear or manifest error, the processing facility’s recorded weight will control the customer’s weight-based billing. Customers with a question regarding a recorded weight should contact Life Without Laundry promptly so that available records can be reviewed. Nothing in this provision limits any right that cannot legally be waived.

All laundry, dry cleaning, tailoring, alterations, specialty cleaning, household items, and other services are billed based on the actual garments and items physically received and processed, regardless of a customer estimate, online selection, pre-authorization amount, misunderstanding during checkout, or failure to review pricing.

By submitting garments or other items for service, the customer authorizes Life Without Laundry to inspect, count, categorize, process, and bill all items actually received at the applicable rates then listed by Life Without Laundry. If additional garments, household items, special-care items, additional laundry weight, or other chargeable items are included beyond what was initially selected online, the customer authorizes Life Without Laundry to charge the payment method on file for the applicable final adjusted balance.

Customers are responsible for reviewing current pricing before submitting an order. Life Without Laundry is not responsible for a customer misunderstanding a pricing category, overlooking published pricing, failing to inventory items submitted, or submitting additional items beyond those originally entered online.

CLAIMS, INSPECTION & OPPORTUNITY TO CORRECT

If you believe an item was damaged, lost, missing, incorrectly processed, or otherwise affected during service, please contact Life Without Laundry as soon as reasonably possible after delivery. We strongly request that claims be reported within 24 hours so that we have the best opportunity to investigate the circumstances while records, garments, bags, photographs, routing information, and processing information are still readily available.

Differences in garment or item count for Dry Cleaning, Tailoring, Alterations, or Special Care services must be reported within 24 hours of delivery. Unless a detailed written inventory accompanied the bundle at the time of pickup, Life Without Laundry’s processed count will control absent clear evidence of an error.

A delay in reporting a damage, loss, or processing claim may limit or prevent recovery where the delay materially interferes with Life Without Laundry’s ability to investigate the claim. Nothing in these Terms eliminates any right or remedy that cannot legally be waived.

As a condition of considering a garment-related claim, the customer must retain the item and make it reasonably available to Life Without Laundry for inspection. The customer may also be required to provide reasonable evidence concerning ownership, age, original purchase price, condition, brand, and identity of the item.

Before issuing compensation for a processing-related claim, Life Without Laundry shall have a reasonable opportunity, where appropriate, to inspect the item and attempt re-cleaning, stain treatment, repair, alteration correction, or another reasonable corrective service. Allowing Life Without Laundry an opportunity to correct a problem does not waive any right that cannot legally be waived.

LIMITATION OF LIABILITY — WASH / DRY / FOLD

To the fullest extent permitted by applicable law, Life Without Laundry’s liability for a covered Wash / Dry / Fold loss or damage claim will not exceed the lesser of: (1) the item’s actual depreciated fair market value immediately before the claimed loss or damage, or (2) $20 per individual item. The maximum aggregate liability for any single Wash / Dry / Fold order will not exceed $200.

Sentimental value, personal importance, collectible value not disclosed and specifically accepted by Life Without Laundry in writing, and replacement cost for purchasing a brand-new item will not be used to increase a claim above the applicable limitation.

LIMITATION OF LIABILITY — DRY CLEANING / TAILORING / SPECIAL CARE

Life Without Laundry exercises reasonable care in selecting processes which, in our judgment, are suitable for the nature and condition of garments entrusted to us. Nevertheless, fabrics and garments can contain inherent weaknesses, latent defects, unstable dyes, weakened materials, manufacturing defects, or conditions which are not readily apparent before processing.

This risk applies particularly, but not exclusively, to suedes, leathers, silks, satins, double-face fabrics, vinyls, polyurethanes, specialty coatings, glued materials, vintage garments, delicate embellishments, and garments containing buckles, belts, beads, buttons, sequins, trim, decorative materials, or mixed fabrics.

To the fullest extent permitted by applicable law, Life Without Laundry’s liability for a covered Dry Cleaning, Tailoring, Alterations, or Special Care loss or damage claim will not exceed the lesser of: (1) the item’s actual depreciated fair market value immediately before the claimed loss or damage, or (2) five times the Life Without Laundry charge for processing that individual item. The maximum aggregate liability for any single order will not exceed $200.

HIGH-VALUE, IRREPLACEABLE & SENTIMENTAL ITEMS

Life Without Laundry does not provide declared-value, replacement-value, collectible, or specialty insurance for garments or other property submitted for service.

Customers should not submit exceptionally valuable, luxury, couture, collectible, vintage, heirloom, sentimental, irreplaceable, or unusually high-value garments or property without first contacting Life Without Laundry and obtaining written confirmation that the item will be accepted under different agreed terms.

If a customer submits an unusually valuable or irreplaceable item without a separate written agreement from Life Without Laundry, the item remains subject to the ordinary limitations and terms stated above to the fullest extent permitted by law.

STANDARD WASH / DRY / FOLD PROCESSING & INHERENT TEXTILE RISKS

Our standard Wash / Dry / Fold process generally uses cold-water washing and standard commercial drying procedures unless different instructions are clearly submitted by the customer and expressly accepted as part of the order.

All textile processing involves some inherent risks, including but not limited to normal shrinkage, fading, dye migration, color bleeding, pilling, wear, changes in texture, weakened fibers, previously hidden stains becoming visible, and the inability to remove certain stains.

Life Without Laundry does not guarantee removal of every stain and is not responsible for damage resulting solely from inherent fabric characteristics, latent defects, preexisting damage, manufacturer defects, ordinary wear, unstable dyes, or other risks inherent in the garment or normal processing, except to the extent responsibility cannot legally be limited.

Some stains, particularly stains containing sugar or other substances, may not become visible until exposed to water or heat. Life Without Laundry may consider testing or other investigation where appropriate, but no garment will be sent for laboratory testing without customer authorization.

SPECIAL INSTRUCTIONS & DELICATE ITEMS

Customers are responsible for providing clear processing instructions when an item requires treatment different from our standard process. Requests such as air drying, low heat, separation from other laundry, special detergent requirements, or other special handling must be clearly entered in the customer’s online order.

Items requiring special handling should be separated and clearly identified before pickup whenever instructed by Life Without Laundry.

Hand-wash-only, dry-clean-only, delicate, specialty, or otherwise restricted-care garments placed into a standard Wash / Dry / Fold bag may be processed according to the standard laundry method at the customer’s risk unless Life Without Laundry has expressly accepted different handling instructions.

Dry Cleaning and Special Care items must be placed in a separate bag as instructed during checkout and in our FAQ. If Dry Cleaning or Special Care items are mixed into a standard Wash / Dry / Fold bag without being clearly separated or identified, Life Without Laundry may not be responsible for damage resulting from those items being processed using standard laundry methods, to the fullest extent permitted by law.

POCKETS, FOREIGN OBJECTS & CUSTOMER-PROVIDED ITEMS

Customers are responsible for checking all garments and bags before pickup and removing cash, jewelry, credit cards, electronics, pens, markers, makeup, sharp objects, or any other personal or foreign items.

Life Without Laundry uses reasonable care during handling and may inspect garments and pockets for visible foreign objects, stains, or damage. However, these inspections are not a complete inventory and are not a guarantee that every object, stain, defect, or condition will be discovered before processing.

Life Without Laundry is not responsible for loss of or damage to money, jewelry, valuables, documents, electronics, or other non-garment items left inside garments or laundry bags, nor for damage caused by foreign objects left by a customer, except to the extent liability cannot legally be limited.

By placing an item into a laundry, dry cleaning, tailoring, or special-care bag, the customer represents that the customer owns the item or otherwise has authority to submit it for service and authorizes Life Without Laundry to process it according to the selected service and these Terms.

UNATTENDED PICKUP & DELIVERY

If the customer requests unattended pickup or delivery, the customer assumes the risks reasonably associated with leaving property in an unattended or customer-designated location.

For an unattended pickup, responsibility remains with the customer until the order has been physically taken into the possession of Life Without Laundry or its driver.

For an unattended delivery, responsibility for the delivered order transfers back to the customer once the order has been placed at the customer-authorized delivery location and the delivery has been completed or documented by Life Without Laundry or its driver.

Life Without Laundry is not responsible for theft, weather exposure, interference by third parties, animals, building personnel, roommates, neighbors, or other events occurring before possession is taken at an unattended pickup or after an unattended delivery has been completed, except to the extent liability cannot legally be limited.

THIRD-PARTY & PARTNER PROCESSING

Life Without Laundry may perform or arrange services through employees, independent contractors, affiliated businesses, laundry facilities, dry cleaners, tailoring professionals, specialty cleaners, or other processing partners selected by Life Without Laundry.

By submitting an order, the customer authorizes Life Without Laundry to transport and entrust garments or other items to such processing partners as reasonably necessary to complete the ordered services. The customer’s order remains subject to these Terms regardless of which approved processing facility or service provider performs a particular portion of the work.

PICKUP, DELIVERY & TURNAROUND TIMES

Pickup windows, delivery windows, next-day delivery estimates, Dry Cleaning turnaround times, Tailoring turnaround times, and other estimated completion dates are targets rather than guaranteed deadlines.

Delays may occur because of garment condition, specialty processing requirements, re-cleaning, staffing, traffic, weather, equipment problems, customer availability, third-party processing, holidays, events outside Life Without Laundry’s reasonable control, or other operational circumstances.

To the fullest extent permitted by applicable law, Life Without Laundry is not responsible for indirect, incidental, special, or consequential losses resulting solely from a delayed pickup, processing delay, or delayed delivery, including missed events, lost income, substitute-garment expenses, rental expenses, travel costs, or similar consequential losses.

Due to unpredictable weather or unsafe conditions, Life Without Laundry reserves the right to cancel, postpone, or reschedule a pickup or delivery when reasonably necessary for driver or customer safety. We will make reasonable efforts to communicate and reschedule the service.

ORDER CHANGES

Once an order has been placed and pickup and delivery dates have been scheduled, service changes requested within 24 hours of the scheduled pickup may be declined. Customers should carefully review their selected services and instructions when placing an order.

UNCLAIMED OR UNDELIVERABLE ORDERS

Life Without Laundry is not a long-term storage facility. If an order cannot be delivered or retrieved for an extended period, Life Without Laundry may charge reasonable storage or redelivery costs where permitted and may, after reasonable attempts to contact the customer and after at least 90 days, donate, dispose of, or otherwise handle the property as permitted by applicable law.

SOMETHING EXTRA & DRIVER GRATUITIES

The optional “Something Extra” amount offered during online checkout is voluntary company support paid to and retained by Life Without Laundry. Something Extra is not a tip, gratuity, or service charge for any driver or other employee, and no portion of a Something Extra payment is distributed to drivers or other service employees.

Choosing not to add Something Extra has no effect on the services provided to the customer.

Customers who wish to tip a driver should do so directly to the driver at the time of pickup or delivery using cash or another payment method accepted by the driver. Any gratuity given directly to a driver is separate from Life Without Laundry’s online Something Extra option.

PRICING ERRORS, WEBSITE ERRORS & ORDER CANCELLATION

Life Without Laundry reserves the right to correct pricing, calculation, website, software, or technical errors. If an error causes an incorrect amount to be charged or materially affects an order, Life Without Laundry may cancel the affected order and issue an appropriate refund or correction rather than being required to provide services at an obviously erroneous price.

Life Without Laundry also reserves the right to decline or cancel service when reasonably necessary because of safety concerns, abusive conduct, missing information, inability to process an item safely, suspected fraud, operational limitations, or other legitimate business reasons.

Life Without Laundry does not accept service orders by telephone. Customers are responsible for providing complete and accurate account, pickup, delivery, service, payment, and special-instruction information through the ordering system.

LIMITATIONS REQUIRED BY LAW

The limitations, exclusions, and disclaimers in these Terms apply only to the fullest extent permitted by applicable law. Nothing in these Terms is intended to exclude or limit liability for fraud, willful misconduct, gross negligence, violation of law, or any consumer right, remedy, or liability that cannot legally be waived or limited.

SEVERABILITY

If any provision of these Terms & Conditions is determined by a court or other authority of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed as necessary, and the remaining provisions will continue in full force and effect.

ENTIRE TERMS & CUSTOMER ACCEPTANCE

These Terms & Conditions, together with the customer’s order selections, pricing displayed by Life Without Laundry, and any additional written terms expressly agreed to for a particular service or item, constitute the terms governing the applicable service.

By creating an account and/or submitting an order, the customer confirms that the customer has had an opportunity to review these Terms & Conditions and agrees to be bound by the version applicable to that order.

Did you just read that whole thing? Impressive lol... That all being said, bottom line we will take great care of your stuff and provide you with a high level of customer service... Just set up the order! :-)